Customer Care
Info product
- Are products under warranty?Purchasing on the official website and at our boutiques gives you a two-year product warranty.
- How do I know that a product is authentic?The authenticity of Hogan products is guaranteed by the exclusive network of boutiques managed directly by Hogan, at a small selection of franchisees, department and specialised shops and on hogan.com.
Counterfeit products are often sold on websites registered with a domain consisting of the Hogan brand name - or small variations thereof - and descriptive or generic words such as, 'bags' or 'outlet'.
To report a counterfeit Hogan product or a suspicious website, please contact us.
- How do I find the right size?On the website you will find sizes on the tags of our products. We always use Italian sizing, except for men's shoes which are expressed in English measurements. On the product description pages you will find a guide to help you choose the most suitable size, or you can refer to our size guide.
If you have any doubts about the fit of a product, please do not hesitate to contact our Customer Service.
- How can I take care of my bags?Hogan bags are made with highly selected leathers and fabrics. Slight imperfections are considered characteristic of leather, as well as fading and the appearance of wrinkles, veins, and marks due to use and the passage of time. To preserve the shape, it is recommended to store the bag in its designated fabric dustbag and fill it with tissue paper. Keep it in a cool and dry place, away from heat sources and direct sunlight.
Avoid cleaning using abrasive materials and solvents; remove any stains and dust with a soft, dry cloth.
CALFSKIN LEATHER
These carefully chosen leathers can be damaged by non-specific cleaning products, oils, cosmetics, perfumes and creams. Veins and wrinkles are to be considered natural characteristics.
In case of contact with water or rain, dab with a light-coloured cloth.
PATENT LEATHER
Avoid contact between patent leather surfaces and materials that may release colour (e.g. magazines and denim garments) and direct exposure to sunlight. Light shades, in particular, are more delicate and may yellow, lose intensity or change colour. To remove any stains, we recommend cleaning with a soft cloth.
FABRIC
Contact with intense coloured materials may cause colour transfer. To avoid abrasion, it is recommended to avoid rubbing against particularly hard or rough surfaces (carpets, walls, concrete). If there are superficial stains, clean with a soft cloth.
FUR
In case of contact with water or rain, it is recommended to clean with a soft cloth and let air dry. Avoid using a hair dryer or other heat sources.
SUEDE
In case of contact with water or rain, it is recommended to clean with a soft cloth and let air dry. Avoid using a hair dryer or other heat sources. For cleaning, use a small brush with rubber and bristles.
RAFFIA AND WICKER
For superficial stains, it is recommended to clean with a soft, dry cloth and let air dry.
- How can I take care of my clothes?To take care of your garments, it is recommended to always keep and consult the instructions on the label.
LEATHER AND FUR
Subjected to treatments that give unique and exclusive characteristics, they should be entrusted to specialists in real leather and fur treatment.
Avoid contact with objects and materials that may transfer colour. Prolonged exposure to sun or water can cause the leather to harden and discolour.
It is advised not to store leather items in plastic covers, as this could damage them.
PRINTS
Sweatshirts and T-shirts with prints should be washed inside out, separately, and with similar colours. It is recommended to avoid prolonged exposure to light and heat.
DENIM
Items crafted in denim, dyed or treated with special finishes, should be washed inside out, separately, and should not be soaked. It is advised not to expose them to direct light sources for extended periods, especially if folded, to avoid more pronounced discolouration of exposed parts.
Do not use stain removers and avoid excessive rubbing to remove stains.