You can return an item purchased online to the boutique, but not exchange it. If you wish to change the size of a product, we invite you to follow the online procedure.
You can return a purchase made on hogan.com in one of our boutiques.
Our sales associates will start the procedure for you. You will receive the refund on the same payment method used for the purchase once we receive the package in the warehouse and have completed the mandatory quality checks.
We will issue the refund following the quality inspection of the returned items. This verification can take up to 3-4 business days. Once the return has been accepted, you will receive the refund via the same payment method used for the purchase and according to your bank's timing/timeframe.
Print the pre-paid label attached to the email you received at the end of the return procedure and apply it to the box. Take care to remove or cover well any previous labels
Contact the UPS courier directly on 02 30 30 39 or book a pick-up online at ups.com. The courier will take care of your request. Alternatively, you can leave the parcel at the UPS point that is most convenient for you.
If the received product is not up to standard, you can request a replacement only if the item is still available online. Otherwise, you can request a refund. Contact our Customer Service for further support.
One of our most important goals is to always guarantee the highest and best production quality, but unfortunately, in very rare cases, it is possible/it may occur/happen that some anomaly/fault might have been overlooked. If you have noticed a fault or an imperfection following the use of a product purchased on hogan.com, contact our Customer Service for further support.
