1. 在退货/换货申请表中输入您下单时使用的电子邮件地址和订单号，然后根据退货流程退货。
2. 确保商品处于收货时相同的状态，置于原装包装盒或同样牢固的包装盒内。
3. 将退货流程最后收到的电子邮件中随附的预付标签打印并贴在包装盒上。请注意需将该标签完全覆盖原标签。
4. 直接拨打02 30 30 39联系UPS快递员，或将商品送至您最近的UPS站点。

如果您弄错了产品的尺寸或合身程度与您的预期不同，您可以在14天内要求更换产品。程序非常简单：
1.在退货/换货申请表中输入您购买的电子邮件和订单号，然后按照退货流程进行操作。如果其他尺寸不可用，仍然可以要求退款。
2.确保产品与您收到时的状态相同，并将其放在原来的盒子里或同样坚固的盒子里。
3.打印您在退货流程结束时收到的电子邮件所附的预付标签，并将其贴在盒子上。注意完全覆盖之前的标签。
4.请直接致电联系快递，或将包裹留在您最方便的UPS点。

一旦退回商品的质量检查通过，新选定尺寸的产品将立即发货。您将收到一封新的发货确认电子邮件，其中包含跟踪交货的链接。

You can return an item purchased online to the boutique, but not exchange it. If you wish to change the size of a product, we invite you to follow the online procedure.

You can return a purchase made on hogan.com in one of our boutiques.

Our sales associates will start the procedure for you. You will receive the refund on the same payment method used for the purchase once we receive the package in the warehouse and have completed the mandatory quality checks.

We will issue the refund following the quality inspection of the returned items. This verification can take up to 3-4 business days. Once the return has been accepted, you will receive the refund via the same payment method used for the purchase and according to your bank's timing/timeframe.

1. Print the pre-paid label attached to the email you received at the end of the return procedure and apply it to the box. Take care to remove or cover well any previous labels
2. Contact the UPS courier directly on 02 30 30 39 or book a pick-up online at ups.com. The courier will take care of your request. Alternatively, you can leave the parcel at the UPS point that is most convenient for you.

It is not possible to return an in-store bought product online.

Contact the boutique where you made the purchase, the sales associates will be happy to further assist you and solve your problem.

If the received product is not up to standard, you can request a replacement only if the item is still available online. Otherwise, you can request a refund. Contact our Customer Service for further support.

One of our most important goals is to always guarantee the highest and best production quality, but unfortunately, in very rare cases, it is possible/it may occur/happen that some anomaly/fault might have been overlooked. If you have noticed a fault or an imperfection following the use of a product purchased on hogan.com, contact our Customer Service for further support.

You can choose a courier other than UPS for your return.

However, the shipping costs will be entirely your responsibility, as will the tracking of the shipment.

Furthermore, the package will not be covered by our insurance, nor will we be able to intervene, in case of theft or loss.